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Cancel Order

Orders created from an quotation, which has its origin from an Request, or a Requisition can be cancelled directly in FUTURA: To do this, open a transaction list in which the Order appears (e.g., Orders all), select the Order to be cancelled from the list and click on the button  in the button bar:

Cancel Order

 

Only Orders in which no service entries have yet been made by the supplier can be cancelled. Otherwise, you will see a corresponding note:

 

Notification when cancelling an Order with recorded services

 

The cancellation has the following effects:

  1. The Order receives the status "cancelled" and cannot be further processed. It is also no longer possible for the supplier to record services.

  2. The supplier will receive a notification by system e-mail that the Order has been cancelled.

  3. If the Order was created from a Requisition, the Requisition is reopened, the status changes from "ordered" to "in preparation." The Requisition can now be revised and ordered again.

  4. If the Order was created from a quotation, the corresponding Request is reopened, the status of the Request changes from "completed" to "completed". You can now Order an alternative quotation or start a new round of Requests.

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